Continuous IT Support

Support as a core product

Support is a central part of what we offer you. While many IT service providers license software and treat support as an afterthought, with us your requirements and your satisfaction are at the centre.

We look after your Linux infrastructure on an ongoing and proactive basis – so that you can focus on your core business while we keep your systems stable, secure and up to date in the background.

What our support includes

• System updates: Regular updates of all packages, services and security patches – scheduled and coordinated with your operations.
• Proactive monitoring: We monitor your systems automatically around the clock with our vNOC42 and detect problems before they turn into outages.
• Incident response: When incidents occur, we react quickly and in a structured way – root cause analysis, resolution, documentation.
• Performance optimisation: Continuous analysis and improvement of system performance, resource usage and response times.
• A personal point of contact: No anonymous ticket system – you reach us directly and know who you are talking to.

vNOC42: our virtual Network & Security Operation Center

For monitoring we use our own vNOC42, the virtual Network & Security Operation Center of Keppler IT-Systems GmbH. It maps your IT landscape, monitors it continuously and reports anomalies before they turn into outages.

• Automatic monitoring around the clock: Sensors continuously check servers, services and network devices for availability and condition; response within the agreed service hours.
• Inventory of your IT: Devices, systems and software are recorded, so it is always clear what is running on your network.
• Security view: Open ports, unknown devices on the network, outdated operating systems and missing patches become visible.
• Notification: Alerts by email and SMS to us and, on request, to your contact persons.
• In-house development: Development and operation are in our hands; the portal runs in the AWS European Sovereign Cloud in Germany.
• Status API: A read-only interface brings the status of your systems into your own dashboard; every key is bound to the IP addresses you allow.

Our support packages

Our packages are based on your actual needs. From simple baseline care through to a fully managed service – we put together the right package for your infrastructure and your budget. Take a look at our products or get in touch with us directly.